Our client, a leading national retailer in hunting, fishing, and camping gear, sought help in leveraging customer insights to reshape its marketing strategy and achieve a tangible impact on its bottom line.
Client Solutions for Customer Segmentation
Client challenge
Rising competitive pressures and unpredictable consumer behavior have made store expansion challenging. The shift to online shopping has added complexity to profit margins and year-over-year revenue for existing stores. Marketing and management are seeking to identify the key factors driving customer behavior and ways to enhance loyalty and retention.
Our solution
Valtree conducted a comprehensive past analysis, covering product mix and vintage, demographics, psychographics, and marketing history. We delved into understanding the company’s consumers and the factors influencing sales by performing a detailed analysis using recency, frequency, and monetary value. Additionally, we applied advanced modeling techniques to analyze consumer variables and developed cluster models, decision trees, logistic regression, and more.
Results
We identified six key customer segments and discovered that 5% of the customers contributed to 32% of the company’s revenue. Additionally, our client experienced significant growth in comparable store performance, revenue stability, and enhanced customer retention overall.
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