Case
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Launching a Usage-Based Pricing Model for an AI Developer Platform
An AI developer platform’s flat-tier pricing was leaving money on the table with its largest customers
Establishing an Enterprise AI PMO to Track ROI Across 30 Initiatives
A global enterprise had 30 active AI initiatives across its business units but no consistent way
Building the Product Operating Model for an Agentic SaaS Vendor
A vertical SaaS vendor had shipped an early agentic feature that could autonomously complete customer workflows,
Cutting Developer Time-to-First-Call in Half for a Platform API
A developer tools company’s AI platform had strong technical capabilities, but new developers were abandoning the
Standing Up a Foundation Model Product Practice from Scratch
An AI research lab had world-class model training talent but no dedicated product function, leaving decisions
Redesigning the Change Management Playbook for a Multi-Year AI Rollout
A manufacturer embarking on a three-year, plant-by-plant AI rollout had a change management playbook built for
Training a Frontline Workforce to Supervise Agentic Systems
A retail chain deploying autonomous inventory-management agents across 200 stores realized that store staff had no
Creating a Career Pathway Framework for Displaced Back-Office Staff
An insurer’s automation of claims data entry was projected to reduce headcount needs in that function
Building an AI Literacy Program That Moved Adoption from 12% to 78%
A financial services firm had licensed an enterprise AI assistant for all 4,000 employees, but six
Redesigning 300 Roles Around AI-Augmented Workflows
A logistics company had rolled out AI-assisted route planning and warehouse allocation tools, but hadn’t changed
Seven ideas to design a great interactive training
As Scrum Masters and Agile Coaches, we often need to introduce our teams to new concepts.
Blog
From hype to reality: AI’s game-changing role in service and sales
AI for service and sales is finally at the tipping point for rapid innovation. Last month,…
