Seven Ideas to Design a Great Interactive Training
As Scrum Masters and Agile Coaches, we often need to introduce our teams to new concepts. Typically, this might involve creating a PowerPoint deck with text and some visuals, maybe…
From hype to reality: AI’s game-changing role in Service and Sales
AI for service and sales is finally at the tipping point for rapid innovation. Last month, I attended Dreamforce in San Francisco, hosted by Salesforce. As a principal consultant in…
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