Our client, the world’s second-largest money transfer provider, had outsourced its command and incident management functions for many years and was now prepared to bring them back in-house.
Developing Information Security Expertise
Service Provided
Client challenge
Our client aimed to bring its IT security “command center” in-house, with IT security as the top priority, as they consistently work to safeguard their clients’ financial transactions. However, client leaders quickly discovered that IT security specialists are in high demand, and few young professionals are trained in IT security fields. As a result, these professionals command higher salaries and are often recruited by competitors. To address this, our client turned to Valtree for support in finding and developing this talent internally.
Our solution
The Valtree team was tasked with recruiting six young professionals and assigning them to key roles in our client’s new command center, covering five core disciplines: incident management, knowledge management, release management, security operations, and risk management. We provided the consultants with two weeks of comprehensive training, which led to ITIL certification, and developed a continuous learning program designed to enhance their knowledge and skills for a successful IT security career. Client leadership took responsibility for sharing business insights and offering mentorship within the teams. The consultants were integrated into incident management, release management, security operations, and fraud detection teams under the guidance of the client’s CISO. Throughout the process, the team benefited from mentorship by Valtree leadership and insights from best practices and subject matter experts from the client.
Results
The Command Center was successfully transitioned in-house. Five professionals were converted into full-time employees, seamlessly integrated into the client’s succession plan. By utilizing Crew and our expertise, the client achieved significant cost savings in resource acquisition. This achievement led to us being honored with the ‘Most Innovative Supplier’ award for the year.
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