Enhancements to the Contact Center Model
Our client required the implementation of a Total Benefit Outsourcing (TBO) or 'super agent' model, enabling a single call agent to interact, provide solutions, and handle transactions across all four…
Enhancing the Cleaning Documentation Process
Our manufacturing client aimed to decrease manual entries by 20% while ensuring the successful validation of the consent decree.
Revamping the Internal Order Intake Process
Our client required support in designing and implementing a new request intake process aimed at reducing cycle time for providing estimates and quotes, delivering clearly defined services to the business,…
Partnership with the Project Management Office (PMO)
Our client, the largest pharmacy benefits management organization in the United States, sought a partner to reduce costs, enhance value, and ensure timely delivery while establishing a new Project Management…
Ensuring organizational readiness through people, processes, and technology
Our client, a leading national bank, aimed to achieve comprehensive organizational readiness by aligning people, processes, and technology through the creation and execution of a detailed merger integration roadmap.
Agile Transformation for EHR
Our client aimed to establish a new Agile Implementation Methodology (AIM) that would: deliver the same scope as current practices, at reduced cost and duration, creating a more competitive market…
Human Resources Organizational Change Management
Our client aimed to enhance employee satisfaction when interacting with HR, reduce business costs through improved operational efficiency, and increase the value delivered to employees.
Managing Projects for New Product Development
Our client sought assistance in maintaining a competitive edge by efficiently managing the launches of several new products within a seven-month timeframe.
Sustainable Customer Remediation & High-Performing Agile Teams
Our client is a leading Fortune 50 multinational financial services firm, employing 268,000 people, serving 69 million customers, and managing assets exceeding $1.8 trillion.
Spearheading Post-Merger Integration
Creative solutions and strategic insights to guarantee a successful post-merger integration.
