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Building a Multi-Agent Underwriting Assistant Without Ripping Out the Core System
A specialty insurer wanted to speed up underwriting decisions but had already spent two years and
Replacing Manual Order-to-Cash Reconciliation with Autonomous Agents
A mid-market manufacturer’s finance team was manually reconciling order, shipment, and invoice records across three disconnected
Automating Contract Review with Human-in-the-Loop Agents
A corporate legal operations team was reviewing roughly 400 vendor contracts a month by hand, creating
Deploying a Planner-Executor Agent for Tier-1 Customer Support
A telecom provider’s tier-1 support queue was overwhelmed with repetitive account and billing questions, driving both
Modernizing a 20-Year-Old Claims System with an Agentic Workflow Layer
Our client, a mid-sized insurer, was running claims processing on a 20-year-old mainframe system that nobody
Seven ideas to design a great interactive training
As Scrum Masters and Agile Coaches, we often need to introduce our teams to new concepts.
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From hype to reality: AI’s game-changing role in service and sales
AI for service and sales is finally at the tipping point for rapid innovation. Last month,…
