Our client, a $1.5 billion life sciences organization, successfully implemented S/4 HANA and went live in February 2019. Following the implementation, the client sought a reliable partner to stabilize and optimize their system, ensuring a seamless transition into steady-state operations.
S/4 HANA Sustainability Collaboration
Client challenge
Our client was among the early adopters of SAP S/4 HANA but lacked the necessary expertise and resources to optimize its performance effectively. Their integration partner proved unsuitable as a long-term solution due to high costs, limited expertise, and an inability to adapt to the client’s evolving needs. Even eight months post-implementation, the client remained in hyper-care mode, struggling to stabilize operations.
Our solution
Valtree Corporation collaborated with the client to take over all SAP sustainment activities from the previous system integrator. Our expert consultants focused on optimizing SAP functionality across key areas, including supply chain (plan, source, make, deliver), finance, and sales. By leveraging Information Technology Infrastructure Library (ITIL) principles, we stabilized the SAP solution and implemented a managed service team with a strategic talent mix:
- Senior Leads: Delivered deep expertise to optimize solutions and mentor the team.
- Junior Talent: Helped manage costs while enhancing productivity through SAP certifications and guidance from senior leads.
Additionally, our team developed a robust knowledge transfer methodology and ensured the client had access to a skilled talent pool to address any surge in demand effectively.
Results
In just six weeks, our client successfully completed an accelerated service transition from the incumbent provider, aligning with their functional needs. By leveraging our unique convergent consulting model—featuring senior mentors who provide oversight and guidance to less experienced consultants—our client achieved substantial cost savings compared to Big 5 firms. This engagement provided access to a managed services approach and methodologies, stabilizing their S/4 HANA system effectively.
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